Frequently Asked Questions

General Info

Absolutely. ezCater never adds any fees beyond those that the caterer requires. You’ll always see the breakdown of the caterer’s charges: food, delivery, tip, tax. Nothing is hidden and there are no mark-ups.
Yes and yes. Most of our caterers deliver. If you prefer to pick up the food yourself, simply set your order up as a takeout order.
Yes. If you’re ever not 100% satisfied, we’ll make it right. We’ll make it up to your guests, too, if that’s appropriate.
Yes. You can place orders with confidence, since we use 128-bit SSL encryption and secure hosting facilities for all sensitive data. Please see our Privacy Policy for more.
You control how we share your information. Please see our Privacy Policy for more.


Yes. You can place orders days or months in advance. We stay on top of all future orders. And, we only bill your credit card on the event day.
Yes. Your Scheduled Orders page shows your pending orders. Your Receipts page has all past orders. That page also lets you create an Expense Report, by printing your receipts for any date range.
Yes. When you’ve selected an office, orders you’ve placed for them in the past are offered for you to Duplicate. You can create an exact duplicate, or modify the details for the current situation.
There is no cancellation fee, but the caterer may have to charge for food already prepared. Follow the instructions on your Orders page, or Contact Us for help.
Of course. Simply tell us your needs under “special instructions” in your order. Or, call us at 1-800-488-1803.

My Account

You can always change any of your information in your Profile page.
Very easily. With ezCater, you can’t lose a receipt. We email you a detailed receipt after an order completes, and store your receipts online forever in your Receipts page. You can print any receipts using the “Expense Report” button, too.
Just go to your Receipts page, and click the “PDF” link for an order to download the receipt.
You can change your password on your Profile page.
No problem. Click the “Forgot your password?” link that comes up in the error message on the sign-in page.

Pricing & Payment

Never knowingly. Prices on ezCater are identical to the caterer’s normal pricing, unless they and we got out of sync. With thousands of caterers, that can happen. We’ll make it right for you.
ezCater receives commissions from the caterers.
We bill your credit card on the day of your event.
Some caterers charge a delivery fee, which is clearly displayed when you place your order.
We recommend it unless the distance is small, or the delivery fee is already large. Drivers rely on tips. Simply enter the tip amount when you finalize payment on an order. Then you’re all set, even if you’re not present when the delivery occurs.
Any time. If you no longer have the email copy, simply go to Receipts.
ezCater accept all major credit cards: American Express, MasterCard, Visa, and Discover.