Effective Date: November 11, 2016
Guiding Principle You control what we do with your personal information.
ezCater, Inc. has received TRUSTe’s Privacy Seal signifying that this Privacy Statement and our practices have been reviewed for compliance with the TRUSTe program. In order to view our relationship with TRUSTe please visit the validation page visible by clicking on the TRUSTe seal. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe by clicking here. The TRUSTe program covers only information that is collected through this website www.ezcater.com.
What information do we collect and how do we use it?
So we can serve you, you give us information such as your contact or billing information, or details about orders or client needs. In addition, we log interactions such as visits to our website, orders placed, and communications among you, us, and third parties such as food providers, delivery companies, and delivery locations.
We use the information provided to place orders with caterers to deliver food and services to whatever location(s) you designate, to create caterer profiles, and to send out newsletters and promotional messages. To opt out of newsletters and promotional messages, please follow the directions in the newsletters and promotional messages, or change your account preferences in your Profile page.
We may use your contact (but never your billing) information to send you communications regarding our products and services. We may share your contact (but never your billing) information with selected third parties whose offers we believe you may value. To opt out of this sharing, please change your account preferences in your Profile page.
If you are the recipient of food ordered through ezCater, your delivery-related information and dietary needs may be communicated to food providers, delivery companies, or other parties as needed so they can serve you. If you choose to designate an alternate contact person, we will share the alternate contact information with these parties. ezCater stores this information and uses it solely to handle your food order.
How do we protect your information?
We use state-of-the-art protection. All password and billing information you provide on our websites or mobile applications is transmitted via a secure connection called "Secure Sockets Layer (SSL) with 128-bit encryption", and then stored in a secure environment. The only credit card information we store is a credit card number's last four digits.
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. Please contact us if you have any questions about security on our websites or mobile applications.
What tracking technologies do we use?
Technologies such as cookies, beacons, tags and scripts are used by ezCater and our partners. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
As is true of most websites and mobile applications, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We may combine this automatically collected log information with other information we collect about you. We do this to improve the content for the communications we send to you.
We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML5 and Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here.
We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
You control your information
You can always edit and delete your information in your Profile page. On that page (or via email to [email protected]), you can also opt into or out of our sharing of your personal information with certain third parties. We will respond to your request within a reasonable timeframe.
We reserve the right to convey to third parties information that has been modified so the information cannot be traced back to a specific person or company.
We may disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; and to any other third party with your prior consent to do so. We may transfer your information in the course of a corporate divestiture, merger, or dissolution. You will be notified via email and/or a prominent notice on our websites and mobile applications of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We will retain your information for as long as your account is active or as needed to provide you services. Please contact us if you wish to cancel your account or request that we no longer use your information to provide you services (contact info listed below). We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We are not responsible in any way for websites linked to or from ours. When you link to another website or mobile application, our policies are no longer in effect. We recommend that you understand the policies of the website or application you have reached before proceeding.
Our websites and mobile applications give you the ability to leave publicly accessible reviews for orders. If you wish to edit or change these reviews you may do so by accessing the past orders where you originally left the review. To request complete removal of a review, please contact us at [email protected].
Our websites and mobile applications offer publicly accessible comments through a third party provider. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from comments, please contact the third party provider. We may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a series of emails inviting him or her to visit our site. ezCater stores this information for the purpose of sending these emails and tracking the success of our referral program. Your friend may contact us at [email protected] to request that we remove this information from our database.
If you choose our suggest-a-caterer service, we will collect the caterer’s name, location, and their phone number. ezCater stores this information so our caterer partnerships team can reach out to the suggested caterer with the info provided.
If you are a restaurant or caterer, we will list you in our publicly accessible restaurant and caterer directory. If you wish to request removal of your information from our directory, you can contact us at [email protected].
The profile you create on our sites or through our mobile applications will be publicly accessible unless otherwise indicated. You may change the privacy settings of your profile through your account portal.
Please never hesitate to email us at [email protected] or call us at 1-800-488-1803.
101 Arch Street
Boston, MA 02110