$25 Off Your 1st Order (min $100)! More than 17,842,768 people served
20 Waterville Commons Dr, Waterville, ME
American, Sandwiches, Hot Catering, Gluten-Free
based on 12 orders
On-time delivery 100%, Perfect
Repeat customers 67%, Good
Order confirmation 1 hour, Mediocre
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Recent Ruby Tuesday Reviews
3 ★★★★★JUDY in Waterville, ME — Posted Thu 10/13/16
For Business Meeting: Ordered sweet tea w/ice; it came literally warm (but tasty) and NO ice, and no assorted sweeteners or lemon wedges as advertised. Biscuits were plentiful but very small in comparison to prior orders. For serving 8, the fruit bowl was huge!! Chicken quantity was less than in prior orders. Delivery person was friendly & helpful but did ask if we had 2 people to help with bringing in the food, which is advertised to be delivered & set out (per my phone call w/ezCater). The inconsistencies make it difficult to plan appropriately. Questioning whether 3rd time will be a charm or the last strike. The food is always tasty & temp appropriate.
3 ★★★★★JUDY in Waterville, ME — Posted Mon 09/19/16
For a Business Meeting. Food was good & accurate, but there was a glitch with delivery. The driver arrived 1-hour early. When I told her, she became defensive & said the paperwork said 11:00. I told her I believed her but that’s not what I ordered; it should be 12:00. I offered to take possession of all products that didn’t need to be hot, but that I had no way of reheating, and someone would need to return with the hot foods. She was again defensive. She left the paper products & beverage, took the hot food, went to her car to make a phone call to the store, and never came back. I waited for 15 minutes, still nothing, so I called the restaurant & spoke with the manager who apologized & admitted their mistake. They prepared fresh hot food & delivered at the proper time. However, aside from an apology, we were not offered any other remedy (discount, credit, gift card), which is typical. Disappointing for our first experience.