At ezCater, we’re dedicated to helping restaurants grow a successful catering business. That’s why we’re excited to share this video series featuring insights and lessons from industry experts behind thriving catering programs.
Making a bad hire can cause your business time and money, so how do you ensure your hire the right catering leader? In this video, Eric Wyatt, Chief Operating Officer of Boston Market, shares the essential skills of effective catering leaders and ways to hold a leader accountable for business results. Watch now to learn how to find the right leader to grow your catering business.
- If you have to choose between a candidate with operations or sales experience, it’s more important to find a leader with a knack for operations, as sales skills can always be taught later.
- Help catering leaders avoid the blame game by using learning tools like the “Accountability Ladder” to teach them to find solutions rather than make excuses.
- Look for candidates who are passionate about food as catering leaders need to learn menus and understand what customers want out of an off-premises dining experience.
Eric Wyatt is Chief Operating Officer of Boston Market, a fast-casual chain with 425 locations. He has over two decades of experience in the restaurant industry and has held operational leadership roles with Starbucks, Taco Bell, and Panera Bread.
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