At ezCater, we’re dedicated to helping restaurants grow a successful catering business. That’s why we’re excited to share this video series featuring insights and lessons from industry experts behind thriving catering programs.
To build your business beyond the four walls, you need an incredible team to execute your vision. But how do you build a catering team that’s excited to tackle those challenges head-on and own your plan for growth? After all, your catering success comes from a positive guest experience.
In this video, GJ Hart, Chief Executive Officer of Torchy’s Tacos, shares how a dedicated team and a powerful catering strategy can help you grow. Tune in to to learn how to build a catering team, use guest feedback for improvement, and make your partners an extension of your brand.
- Look for a leader. Your catering business can’t grow without a dedicated member of staff driving strategy and execution. You need someone who is committed to your catering mission.
- Measure accountability. Find ways for your catering team to own the execution plan. They also need accountability for performance.
- Ask guests for feedback. Help your catering team improve execution by inviting and addressing guest feedback. Learn from every experience and work to get better.
- Develop partnerships with vendors. Bring your partners into your catering experience. Show vendors they matter to your brand so they feel like a part of your team.
GJ Hart is Chief Executive Officer of Torchy’s Tacos, where he oversees operations and strategic growth. A 36-year veteran of restaurant operations and management, he is passionate about growing casual dining concepts and expanding brands into new markets. Prior to Torchy’s Tacos, GJ served as executive chairman and CEO of California Pizza Kitchen, as well as president and CEO of Texas Roadhouse.
Want to grow your catering business? We can help.