Customer service is more than a function at ezCater. It’s the spice in our secret sauce. We call our team of magic-makers our Customer Service Ninjas—a title they’ve earned by delivering acrobatic catering miracles daily. We put a lot of stock in customer service: over half the company is dedicated to it. Did your meeting get rescheduled at the last minute? Stuck trying to locate a lost delivery driver? Our Ninjas handle it all, with poise and ease. That lets our customers get back to business, while our team handles the details.
We think hard work ought to be recognized. And recently, it has been: we are proud to announce that our Customer Service Ninjas won a Silver Stevie Award for Contact Center of the Year. Many congratulations to the entire team. This is big.
Customer Service Supervisor Rachael Garbee with VP of Customer Service Ed Ariel at the Stevie Awards
So what’s a Stevie? The Stevie Awards are the world’s top contact center and customer service awards. This year, competition was stiff. More than 2,100 organizations from around the world, of all sizes, and from diverse industries, were evaluated.
“Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential roles that business development, customer service, and sales play in business success,” said Michael Gallagher, president and founder of the Stevie Awards. “The widespread support of this program made the 2016 competition that much more intense among finalists. The judges were deeply impressed by the winner’s accomplishments and we congratulate all of the winners on their commitment to excellence and innovation.”
“ezCater’s goal is to make our customers’ lives easier. We recognized early on that a crucial aspect of that was providing superb customer service, so we’ve made it our mission to put customer service at the core of the company.”
Ed Ariel, VP of Customer Service
And our team here is thrilled. Here’s what Ed Ariel, our Vice President of Customer service had to say: “ezCater’s goal is to make our customers’ lives easier. We recognized early on that a crucial aspect of that was providing superb customer service, so we’ve made it our mission to put customer service at the core of the company. Our Customer Service Ninjas take pride in providing friendly, unmatched customer experiences, and earning a Stevie Award helps validate the hard work and dedication the team puts forth day in and day out.”
The Stevie Award is a nice feather to add to our cap as we continue to aim for the best customer service imaginable. Want to see how we’re doing? Check out our reviews on TrustPilot, which have earned us a 9.5/10 rating across more than 1,200 reviews. We look forward to driving that rating even higher.