ezCater Wins a Silver Stevie® Award for Contact Center of the Year
BOSTON, MA – March 21, 2016 – ezCater, the only nationwide marketplace for business catering, today announced that it won a Silver Stevie® Award in the Contact Center of the Year category for 2016. The award was given at the tenth annual Stevie Awards for Sales & Customer Service gala banquet on March 4, 2016 at the Paris Hotel in Las Vegas. The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business Awards and International Business Awards.
More than 2,100 nominations for organizations from around the world, of all sizes, and from diverse industries, were evaluated in this year’s competition. Over 60 members of several specialized judging committees determined the Gold, Silver, and Bronze Stevie Award placements from among the Finalists during final judging earlier this month.
ezCater was recognized for delivering superior customer service and support to its customers who use the site to organize food for business meetings and events. Built to specifically serve the business catering market (worth $19.6 billion in the U.S. alone, according to Technomic), ezCater understands that delivering catering for a board or sales meeting requires a heightened level of customer service when compared to making a routine residential delivery.
ezCater’s contact center team of Customer Service Ninjas is core to its business. They operate under the motto: “We’re not just a website. We’re real people, and we love to help.” ezCater’s Customer Service Ninjas have helped the company earn a 9.5/10 rating on TrustPilot, across more than 1,200 reviews. In a recent review titled, “Easy, Simple, and Wonderful,” reviewer Brittanie Lewis writes: “I use ezCater weekly and I wouldn’t have it any other way…If there is a problem or a change the ezCater help desk gets back to you ASAP. They go above and beyond to get you your food.”
“ezCater’s goal is to make our customers’ lives easier. We recognized early on that a crucial aspect of that was providing superb customer service, so we’ve made it our mission to put customer service at the core of the company,” said Ed Ariel, vice president of Customer Service at ezCater. “Our Customer Service Ninjas take pride in providing friendly, unmatched customer experiences, and earning a Stevie® Award helps validate the hard work and dedication the team puts forth day in and day out.”
“Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential roles that business development, customer service, and sales play in business success,” said Michael Gallagher, president and founder of the Stevie Awards. “The widespread support of this program made the 2016 competition that much more intense among finalists. The judges were deeply impressed by the winner’s accomplishments and we congratulate all of the winners on their commitment to excellence and innovation.”
ezCater is the only nationwide marketplace for business catering. ezCater’s online ordering, on-time ratings and reviews, and 5-star customer service connect businesspeople to reliable catering for any meeting, anywhere in the United States. For more information or to place an order, visit www.ezcater.com.
About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. A seventh program, the Stevie Awards for Great Employers, will debut in April 2016. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.