Your step by step guide to getting started with the ezCater partnership

Please follow the below instructions to opt into Online Ordering for Catering:

  1. Login at Restaurant Management Portal @ rmp.subway.com.
  2. From TheFeed go to Restaurants > Digital Settings > Order Settings > Program Participation.
  3. Enable Catering Program Participation in Restaurant Management Portal.
  4. Within 48 hours you will receive an email from ezCater with additional steps to complete the process.
  5. After the required information is submitted to & processed by ezCater, your restaurant will appear on the ezCater website.
  6. Once you’re live with Online Ordering for Catering, you can then sign up for the ezCater Marketplace.
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Why Join the ezCater Marketplace?

  • Your store will appear in the marketplace search results when customers are looking for catering in your area.
  • Incremental high value orders- $300 average check value.
  • Customers span 98% of the fortune 500 companies.
  • 24/7, 5-star customer service makes things go right.
  • 13% commission rate.

The ezCater Marketplace

Get more catering orders through ezCater’s online marketplace, where millions of business people order food for meetings and company events

Open ezManage on your POS desktop

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Sign in to ezManage on your computer

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First Order Experience

  • Make sure you have ezManage access
  • Set up your team’s order notifications
  • Customer places an order
  • The store receives an email and text
  • View and accept the order ASAP
  • Assign an in-house driver, or request delivery assistance from ezDispatch
  • Print the order for your team
  • We’ll call you if we don’t hear from you

Receiving a catering order

What to expect when you receive your first order through ezOrdering or the ezCater Marketplace.

For order-related questions please, email support@ezcater.com or call (800) 488- 2085

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Optimize Your Settings

  • Lead time
  • Delivery fees
  • Notification preferences
  • User permissions

Default parameters for Subway include:

  • 10am to 7pm store hours
  • 22 hour order lead time
  • $50 order minimum
  • 15 mile delivery radius
  • $30 delivery fee (or 10% over $300)

Click here to sign up for ACH

Manage your preferences in ezManage

Click the Settings tab in your ezManage portal and select the store you wish to update.

For all account related questions, please email our team at subway@ezcater.com

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Catering Menu

Your catering menu has been optimized for consistency across all Subway locations.

  • Items on the catering menu may not be changed
  • Prices have been set based on your current catering menu

Review your online catering menu

We are unable to make catering menu changes manually. Please go to The Feed and submit your pricing update request. Once submitted, you can expect to see the updates online within 10 business days. If you have any questions, please contact your BD or SMO office.

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Direct Entry

Direct Entry is a feature in your ezManage portal that allows you to enter your offline orders into one central place. You can easily create orders you take over the phone or from walk-ins, create and send customized, payable quotes for customers to view, and securely pay online.

Getting started with Direct Entry

Click the Create New Order button in the top right corner of your orders page within ezManage. You can follow along with the video below for a step by step tutorial on how to send payable quotes to your customers, and submit your own catering orders.

*ezCater customer service is not provided on direct entry orders, we will provide the customer with the store email and phone number on all order related email communications.

Additional Resources

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Access our
Training Library

Need more training? View videos customized for Subway.

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Visit our Partner Help Center

Review our FAQs for ezManage and ezOrdering.

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Read our blog,
Lunch Rush

Our blog has hundreds of articles to help you grow your catering business.

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Order merchandising materials

We have a website of digital and print templates to promote catering.

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Exclusive offers for ezCater partners

Need new vendors or suppliers to help grow your business? Exclusive offers for you!

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View our guide to getting started

View our step by step guide to understanding how ezCater works.